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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. キャパシティ管理のベスト プラクティスは何ですか?

A) 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
B) インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。
C) サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
D) サービス カタログを維持し、最新の状態に保つ必要があります。

2. 問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?

A) プロアクティブな問題管理
B) 根本原因の特定
C) エラー制御
D) 問題の制御

3. 品質目標を達成することで何を改善できるでしょうか?

A) 構成マネージャーの個人的な満足度
B) 不正パティとの関係
C) サービスの有効性
D) 関心のあるサプライヤーとの関係

4. 組織の成熟度の評価には何を使用しますか?

A) CMMI@
B) CobIT
C) MOF
D) ITIL@

5. 品質管理システムは組織の何を強化するのに役立ちますか?

A) サプライヤーの満足度
B) 第三者との関係
C) ISO/EC 20000
D) 顧客満足度

Solutions: