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BBPSD Customer Service Sample Questions:

1. For organisations to improve their customer service they need to:

A) All of the above.
B) Gather information from regular customers.
C) Gather information when a customer may not return.
D) Gather information when they first meet a customer.

2. Many organisations have something called a USP. This means they have a:

A) Unique sales pitch.
B) Unique sales position.
C) Unique selling point.
D) Unusual service product.

3. The most effective way of communicating with customers to get instant feedback is by:

A) Written communication.
B) Internet communication.
C) Email communication.
D) Face-to-face communication.

4. The three generally recognised types of customer are assertive, analytical and

A) Authoritative.
B) Aggressive.
C) Amiable.
D) Aware.

5. If a colleague enters your office unexpectedly and you are sat at your desk, then a time management technique which should lead to a shorter interruption is to:

A) Stand up and greet them and do not sit back down.
B) Explain you are very busy.
C) Ask them to leave and come back later.
D) Remain seated and ignore them.

Solutions: