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BBPSD Customer Service Sample Questions:

1. A useful way of prioritising your tasks is known as the:

A) PTT approach.
B) RST approach.
C) Listing approach.
D) ABC approach.

2. Frequent interruptions:

A) Can help you to make the most of your time.
B) Help when working with colleagues.
C) Help to get a lot of things done at once.
D) Are a common time wasting activity.

3. Good time management recommends that if you are busy and someone rings you then you should:

A) Ignore the phone call and let it ring.
B) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
C) Answer the call and deal with it, as you know you will eventually have to deal with it.
D) Answer the phone and ask them to ring you later at a more convenient time.

4. Chronic Complainers are referred to in time management as:

A) A customer who will complain immediately something goes wrong.
B) Work colleagues who constantly complain.
C) Customers who repeatedly complain about service.
D) Groups of customers who complain about the same thing.

5. When dealing with Internal customers you must:

A) Apply the same level of service as external customers receive.
B) Make sure you have dealt with external customers first.
C) Ensure that you obtain payment details.
D) Check they have authority to purchase.

Solutions: