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NEW QUESTION # 77
University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone.
Which identity management feature should the consultant recommend to meet this requirement?
- A. Social sign-on
- B. Connected apps
- C. Multi-factor authentication
- D. Single sign-on
Answer: C
NEW QUESTION # 78
A college has a standard Salesforce environment and wants to use Student Success Hub for its undergraduate advising.
What is required to use Student Success Hub?
- A. Education Data Architecture
- B. Pathways
- C. Field Service
- D. Customer Community license
Answer: A
NEW QUESTION # 79
The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project.
What should the consultant confirm?
- A. The project has a measurable goal.
- B. The project has a specific vision.
- C. The director has end-user support for the project.
- D. The director has leadership support for the project.
Answer: C
Explanation:
The consultant should confirm that the director has end-user support for the project, because this is a key factor for a successful implementation. End-user support means that the people who will use Salesforce on a daily basis are involved in the project, provide feedback, receive training, and adopt the new system. The other options are already given in the scenario, so they do not need to be confirmed by the consultant. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-key-stakeholders
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-change-management
NEW QUESTION # 80
The VP of Development is preparing to visit the university's top supporters. The VP wants to maximize travel time by prioritizing pledges. that are most likely to close.
Which reporting solution should the consultant recommend?
- A. Salesforce Maps
- B. Einstein Forecasting
- C. Einstein Opportunity Scoring
- D. Opportunity Funnel Report
Answer: C
Explanation:
Explanation
Einstein Opportunity Scoring is a reporting solution that the consultant can recommend to help the VP of Development prioritize pledges that are most likely to close. Einstein Opportunity Scoring is a feature that uses artificial intelligence to analyze historical data and assign a score to each Opportunity, indicating how likely it is to be won. Einstein Opportunity Scoring also provides insights and explanations for the score, such as key factors and trends. The VP of Development can use Einstein Opportunity Scoring to sort and filter Opportunities by their score and focus on the ones with the highest probability of closing. Salesforce Maps, Opportunity Funnel Report, and Einstein Forecasting are not reporting solutions that can help the VP of Development prioritize pledges that are most likely to close. References:
https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/einstein_sales/einstein_sales_opportunity_scorin
NEW QUESTION # 81
The director of advising wants to better understand why students are meeting with their advisors.
Which Advisor Link Feature should the consultant include in a report?
- A. Appointment Topic
- B. Case Status
- C. Alert Reason
- D. Success Plan Type
Answer: A
NEW QUESTION # 82
The Executive Education department plans to use the Education Data
Architecture (EDA) for prospective and current students. The system
admin wants to map prospects and students' employers to the standard Account field in Salesforce.
Which two actions should the consultant recommend instead? Choose 2 answers
- A. Select Administrative as the Default Account Model in EDA Settings.
- B. Select Organization as the Default Account Model in EDA Settings.
- C. Populate the employer Affiliation record in the Primary Business Organization field.
- D. Populate the employer Account record in the Primary Business Organization field.
Answer: B,C
Explanation:
The consultant should recommend to populate the employer Affiliation record in the Primary Business Organization field, and select Organization as the Default Account Model in EDA Settings instead of mapping prospects and students' employers to the standard Account field in Salesforce. Affiliation is an object that represents a relationship between a Contact and an Account or another Contact. Affiliation can be used to track various types of relationships, such as student, faculty, staff, alumni, donor, or employer. The Primary Business Organization field on the Contact object indicates which Affiliation record is marked as primary for a Contact's business organization. The consultant should use Affiliation to track prospects and students' employers instead of using the standard Account field in Salesforce. Organization is an account model that allows users to store information about organizations that are not educational institutions, such as businesses or nonprofits. Organization can be used to track various information about an organization, such as name, industry, revenue, or employees. The consultant should select Organization as the Default Account Model in EDA Settings instead of using Standard Account or other account models in EDA. Reference:
https://powerofus.force.com/s/article/EDA-Affiliations
https://powerofus.force.com/s/article/EDA-Accounts
https://powerofus.force.com/s/article/EDA-Settings
NEW QUESTION # 83
A university Alumni Relations office is replacing its legacy system with Salesforce. The consultant needs to load a large volume of alumni contact records into a new Salesforce environment.
Which two actions should the consultant take?
- A. Set Account and Contact's sharing to private before the data load.
- B. Disable all TDTM trigger Handlers before the data load.
- C. Set Account and Contact's to public Read/Write before the data load.
- D. Load record owners after the Account and Contact data load is complete.
Answer: A,B
NEW QUESTION # 84
A consultant is enabling Course Connections for the first time in the Education Data Architecture.
What should the consultant do first?
- A. Set up Course Offering Schedule.
- B. Set Record Types for Course Connections.
- C. Disable Course Enrollments.
- D. Run Course Connections Backfill.
Answer: D
NEW QUESTION # 85
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?
- A. Work.com Command Center operates in a separate org.
- B. Install Work.com Command Center in existing org.
- C. Use third-party app from AppExchange.
- D. Leverage Student Success Hub.
Answer: B
Explanation:
Explanation
The consultant should advise the school district to install Work.com Command Center in their existing org, because this can help them leverage Work.com Command Center for schools in their existing org. Work.com Command Center is a solution that helps organizations manage their reopening and recovery efforts after a global pandemic. Work.com Command Center for schools is a specific configuration of Work.com Command Center that helps schools monitor student and staff wellness, attendance, and engagement. Work.com Command Center can be installed in an existing org as a managed package from the AppExchange. Work.com Command Center does not operate in a separate org, nor does it require leveraging Student Success Hub or using a third-party app from AppExchange. References:
https://www.salesforce.org/workdotcom/
https://www.salesforce.org/wp-content/uploads/2020/08/WorkDotCom-for-Schools.pdf
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkZCUA1
NEW QUESTION # 86
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?
- A. Salesforce Maps
- B. Einstein Bots
- C. Third-party app
Answer: C
Explanation:
The consultant should recommend a third-party app as a solution to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices via SMS, social media, and email for the Recruitment and Admissions office. A third-party app is an app that is developed by an external provider and can be installed or integrated with Salesforce to extend its functionality or features. A third-party app can help the Recruitment and Admissions office track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices via SMS, social media, and email by providing capabilities that are not available in Salesforce or require custom development. The consultant can help the Recruitment and Admissions office find and install a third-party app that meets their needs from sources such as AppExchange or Trailblazer Community. Salesforce Maps, Einstein Bots, or Marketing Cloud are not solutions that can track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices via SMS, social media, and email for the Recruitment and Admissions office. Reference:
https://help.salesforce.com/s/articleView?id=sf.appexchange.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics
NEW QUESTION # 87
University department staff members want to track communication efforts and attendance for the annual commencement ceremony. They need to report on the engagement results of different types of communication methods (email, printed invitations, and so forth).
Which of these features should the consultant recommend?
- A. Campaign Member Status
- B. Campaign Influence
- C. Salesforce Inbox
Answer: A
Explanation:
The consultant should recommend Campaign Member Status as a feature to track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods for the university department staff members. Campaign Member Status is a feature that allows users to define and track the status or response of a campaign member for a specific campaign, such as Sent, Opened, Clicked, or Attended. Campaign Member Status can help the university department staff members track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods by using features such as custom statuses, member status values, or campaign reports. Salesforce Inbox, Campaign Influence, or Marketing Cloud are not features that can track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods for the university department staff members. Reference:
https://help.salesforce.com/s/articleView?id=sf.campaigns_member_status.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/campaign_basics/campaign_basics_member_status
NEW QUESTION # 88
Which best practice should a consultant recommend to promote utilization of Salesforce in an Education Cloud deployment?
- A. Create a Slack group on the day of deployment.
- B. Enable Salesforce Celebration in Path.
- C. Send a sponsor engagement communication.
- D. Use Chatter to publicly recognize early adopters.
Answer: D
Explanation:
Chatter is a collaboration tool that allows users to share information, files, and feedback with each other. It can also be used to publicly recognize and reward early adopters who are using Salesforce effectively and demonstrating best practices. This can help motivate other users to adopt Salesforce and increase their engagement and productivity. Chatter can also facilitate peer-to-peer learning and support among users, as well as provide feedback and insights to the project team and sponsors. Reference:
Education Cloud Basics - Unit 5: Drive Adoption and Measure Success
Salesforce Help: Chatter Overview
NEW QUESTION # 89
A primary school will implement Student Success Hub to support student needs from K-12. The school primarily needs to track students' families and communicate with the parents on issues.
Which default account model should the consultant recommend?
- A. Administrative Account Model
- B. Standard Account Model
- C. Household Account Model
Answer: C
Explanation:
Explanation
The Household Account Model in EDA creates one account for each household and associates multiple contacts with that account. This model is suitable for tracking students' families and communicating with the parents on issues. The Household Account Model also provides features such as automatic household naming, address management, and rollup fields. The consultant should recommend this model for the primary school that will implement Student Success Hub. References: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Account Models]
NEW QUESTION # 90
A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org.
How should the consultant prepare for implementation?
- A. Map Salesforce custom objects to EDA objects.
- B. Export all existing Salesforce data.
- C. Build applicable API customizations.
- D. Choose a middleware tool to integrate EDA.
Answer: A
NEW QUESTION # 91
The Undergraduate Admissions office needs to track new students and their current course of study.
Which Education Data Architecture (EDA) object should the consultant use to meet the requirement?
- A. Program Enrollment
- B. Education History
- C. Contact Role
Answer: A
Explanation:
Program Enrollment is an EDA object that tracks the enrollment of a student in a specific program or course of study. It can store information such as the program name, start and end dates, status, and credits earned. The consultant should use this object to meet the requirement of tracking new students and their current course of study for the Undergraduate Admissions office. Reference: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Data Model]
NEW QUESTION # 92
A large online university uses Salesforce with the Education Data Architecture (EDA) to manage its operations. Its Salesforce environment has a large volume of records and it takes a long time to search and generate list views.
Which feature should the consultant use to resolve the issue?
- A. Data Loader error logs
- B. Table-Driven Trigger Management
- C. Custom Index
- D. MuleSoft Anypoint Platform
Answer: C
NEW QUESTION # 93
What is the correct order of operations to ensure customer success in an Education Cloud implementation?
- A. Document Current State, Conduct: Discovery Workshops, Write Test Scripts & Plans, Build Solution & Test, Generate Solution Design, Deploy.
- B. Document Current State, Conduct Discovery Workshops, Generate Solution Design, Write Test Scripts
& Plans, Build Solution & Test, Deploy. - C. Conduct Discovery Workshops, Document Current State, Generate Solution Design, Write Test Scripts
& Plans, Build Solution & Test, Deploy, - D. Conduct Discovery Workshops, Document Current State, Write Test Scripts Plans, Generate Solution Design, Build Solution & Test, Deploy
Answer: C
NEW QUESTION # 94
A partner wants to self-certify that its app complies with Education Data Architecture (EDA) readiness. The partner needs to certify that its solution is compatible with EDA, or if it duplicates EDA functionality, that it is properly documented and abides by conventions for key EDA objects.
What are two key objects used with EDA?
Choose 2 answers.
- A. Attribute
- B. Opportunity
- C. Affiliation
- D. Account
Answer: A,C
Explanation:
Affiliation and Attribute are two key objects used with EDA. Affiliation is an object that represents a relationship between a Contact and an Account or another Contact. Affiliation can be used to track various types of relationships, such as student, faculty, staff, alumni, donor, or advisor. Attribute is an object that stores additional information about a Contact or an Applicant that is not captured by other EDA objects. Attribute can be used to track various types of information, such as test scores, languages, hobbies, certifications, and documents. Opportunity and Account are not key objects specific to EDA, but rather standard Salesforce objects. Reference:
https://powerofus.force.com/s/article/EDA-Affiliations
https://powerofus.force.com/s/article/EDA-Attributes
https://powerofus.force.com/s/article/EDA-Data-Dictionary
NEW QUESTION # 95
A college is planning an advancement campaign and wants to create a report using Cross Filters that segments business school alumni by Household who work for Fortune 500...
Which report should the consultant create to meet the requirement?
- A. Contact and Relationships report
- B. Contact and Affrications report
- C. Contact and Account report
Answer: C
Explanation:
Explanation
A Contact and Account report can be used to segment business school alumni by Household who work for Fortune 500 companies using Cross Filters. The report can filter Contacts by their Primary Affiliation to the business school and their Household Account Name, and then use a Cross Filter to show Accounts with Account Type equals Fortune 500. A Contact and Affiliations report can show the affiliation details of Contacts, but not their Household information. A Contact and Relationships report can show the relationship details of Contacts, but not their Account Type. References:
https://help.salesforce.com/s/articleView?id=sf.reports_cross_filters.htm&type=5
https://powerofus.force.com/s/article/EDA-Reports
NEW QUESTION # 96
A college is interested in best practice and tips on Salesforce date foverance.
Which resource should the consultant recommend?
- A. IdeaExchange
- B. Partner Community
- C. Trailblazer Community
- D. AppExchange
Answer: D
NEW QUESTION # 97
A university's IT department and its consultant are integrating data from the Student Information System (SIS) to the Education Data Architecture (EDA). Advisors need to see a student's primary course of study.
Which object in EDA indicate a student's major?
- A. Program Plan Requirement
- B. Program Enrollment
- C. Education History
- D. Relationship
Answer: B
Explanation:
Explanation
Program Enrollment is an object in EDA that indicates a student's primary course of study or major. Program Enrollment is an object that represents a junction between a Contact and a Program Plan. Program Enrollment can be used to track various information about a student's course of study, such as status, start date, end date, or level. The consultant can create a Program Enrollment record for each student and associate it with their primary course of study or major. Education History, Relationship, and Program Plan Requirement are not objects in EDA that indicate a student's primary course of study or major. References:
https://powerofus.force.com/s/article/EDA-Program-Enrollments
https://powerofus.force.com/s/article/EDA-Program-Enrollments-Create
NEW QUESTION # 98
A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.
When are Salesforce.org releases?
- A. Approximately two weeks before Salesforce.com releases
- B. Approximately one month before Salesforce.com releases
- C. Approximately two weeks after Salesforce.com releases
- D. Approximately one month after Safesforce.com releases
Answer: D
NEW QUESTION # 99
A school of engineering is interested in Salesforce. There are several other Salesforce environments across the university with varying degrees of usage and configuration. The university is largely decentralized where schools operate independently of each other and often in silos. There is high turnover in staff and leadership.
Which Salesforce environment strategy should the consultant recommend?
- A. The school of engineering should initiate a Center of Excellence (CoE).
- B. The school of engineering should have its own Salesforce environment.
- C. The university should consolidate all of the Salesforce environments.
Answer: B
Explanation:
The consultant should recommend that the school of engineering should have its own Salesforce environment as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership. A Salesforce environment is an instance of Salesforce that contains a set of data, metadata, features, or configurations. The school of engineering should have its own Salesforce environment as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership by having more control, flexibility, and autonomy over their own data, metadata, features, or configurations without being affected by or affecting other schools' environments. The university should not consolidate all of the Salesforce environments, the school of engineering should not initiate a Center of Excellence (CoE), or the school of engineering should not share an existing Salesforce environment with another school as a Salesforce environment strategy for the school of engineering that is interested in Salesforce and there are several other Salesforce environments across the university with varying degrees of usage and configuration, the university is largely decentralized where schools operate independently of each other and often in silos, and there is high turnover in staff and leadership. Reference:
https://help.salesforce.com/s/articleView?id=sf.environments.htm&type=5
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
NEW QUESTION # 100
The director of advancement at a small college requests report access for a dozen alumni volunteers who will call potential donors. The volunteers will use Customer Community Plus licenses. The consultant has set up a profile for the volunteers.
What should the consultant set up so the volunteers can create and edit reports as external users?
- A. Create a volunteer public group and a sharing rule that grants Read permissions to reports.
- B. Enable the Create and Customize Reports, Report Builder, and Edit My Reports permissions on the Volunteers profile.
- C. Create a new role for the volunteers in the role hierarchy, and grant permissions to Create and Customize Reports.
Answer: B
Explanation:
To enable external users to create and edit reports, the consultant should grant them the necessary permissions on their profile. The Create and Customize Reports permission allows users to create new reports and edit existing ones. The Report Builder permission allows users to use the report builder tool to design reports. The Edit My Reports permission allows users to edit reports that they own or have access to. The consultant should enable these permissions on the Volunteers profile to meet the requirement of the director of advancement. Reference: [Salesforce Education Cloud Academy: Consultant Fundamentals], [Report Permissions for External Users]
NEW QUESTION # 101
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Salesforce Education-Cloud-Consultant exam is a valuable certification for professionals working in the education sector. Salesforce Certified Education Cloud Consultant Exam certification demonstrates an individual's expertise in implementing and managing Salesforce's Education Cloud platform and their ability to drive student success and improve operational efficiencies in educational institutions. Passing Education-Cloud-Consultant exam requires a deep understanding of the Education Cloud platform, as well as the challenges and opportunities in the education sector.
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