Pass Your Salesforce Consultant OmniStudio-Consultant Exam on Nov 22, 2021 with 110 Questions
OmniStudio-Consultant Free Exam Study Guide! (Updated 110 Questions)
Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 36
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Single FlexCard with an Action to invoke an OmniScript
- C. Single OmniStudio Action that invokes separate Omniscripts
- D. Multiple OmniStudio Actions that invoke separate OmniScripts
Answer: D
NEW QUESTION 37
When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers
- A. They future-proof your front end design.
- B. They enable better usability in digital interactions.
- C. They can retrieve Salesforce data from multiple objects faster.
- D. They combine multiple actions into a single server call.
Answer: C,D
NEW QUESTION 38
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
- A. Actions
- B. Datatables
- C. Newport Design System
- D. Menu elements
- E. Custom Styles
Answer: A,D,E
NEW QUESTION 39
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Conditional View to the last step
- B. Add a Validation Rule to the Contact object
- C. Add a Set Errors element
- D. Add a DataRaptor to retrieve the email address
Answer: C
NEW QUESTION 40
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Load
- B. DataRaptor Extract
- C. DataRaptor Transform
- D. DataRaptor Turbo
Answer: B
NEW QUESTION 41
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. HTTP Action
- B. Multi-select Input
- C. Radio Input
- D. Post to Object Action
- E. DataRaptor Post Action
Answer: A,B,E
NEW QUESTION 42
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend7 Choose 2 answers
- A. Datatable
- B. Response Action
- C. Remote Action
- D. Edit Block
Answer: B,D
NEW QUESTION 43
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?
- A. FlexCards and DataRaptors
- B. OmniScripts and DataRaptors
- C. OmniScripts and Integration Procedures
- D. FlexCards and Integration Procedures
Answer: C
NEW QUESTION 44
which of the following are Integration Procedure Actions?
- A. OmniScript
- B. PDF
- C. TypeAhead
- D. Email
Answer: D
NEW QUESTION 45
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
- A. Text Area
- B. Telephone
- C. Number
- D. Text
- E. Line Break
Answer: B,D,E
NEW QUESTION 46
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows AI integration to calculate next best offer using policy attributes
- B. Allows aggregate functions
- C. Allows multiple versions that will execute based on when the request is made
- D. Allows text concatenation using algebraic operators
Answer: D
NEW QUESTION 47
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers
- A. Currency
- B. Multi-select
- C. Number
- D. Radio
Answer: A,D
NEW QUESTION 48
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. Calculation Matrices
- B. OmniStudio Action
- C. DataRaptor Transform
- D. DataRaptor Turbo
Answer: A
NEW QUESTION 49
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display.
The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * An OmniScript with a Step for client information
* Block Elements for investment instruments - B. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - C. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information - D. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information
Answer: A
NEW QUESTION 50
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
- A. Parent FlexCard with multiple Child and Card Actions
- B. Parent FlexCard with single Child and multiple Card States
- C. Parent FlexCard with multiple Child and different Card States
- D. Parent FlexCard with single Child and Card Actions
Answer: A
NEW QUESTION 51
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. DataRaptor Transform Action
- B. DataRaptor Extract Action
- C. Radio
- D. Select
- E. DataRaptor Post Action
Answer: B,C,E
NEW QUESTION 52
Which OmniStudio tool is optimized for performance and minimizes configuration time?
- A. Calculation Procedure
- B. DataRaptor Turbo Extract
- C. Integration Procedure
- D. DataRaptor Extract
Answer: B
NEW QUESTION 53
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Datatable
- B. Response Action
- C. Remote Action
- D. Edit Block
Answer: B,D
NEW QUESTION 54
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
- A. Configure a Resume Step
- B. Use an Integration Procedure
- C. Configure the Save property
- D. Use a DataRaptor Post Action
Answer: C
NEW QUESTION 55
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?
- A. Flyouts
- B. Zones
- C. Actions
- D. States
Answer: A
NEW QUESTION 56
A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Add an address typeahead element to all the OmniScripts.
- B. Create new versions of the OmniScripts to collect the address information.
- C. Use a DataRaptor Transform to standardize the data format.
- D. Create a reusable OmniScript to update address information.
Answer: D
NEW QUESTION 57
Which OmniScript element can be used to retrieve data from more than one source?
- A. DataRaptor Extract Action
- B. Calculation Action
- C. Matrix Action
- D. Integration Procedure Action
Answer: D
NEW QUESTION 58
What is the purpose of the Messaging element in OmniScript?
- A. Display a custom styled message
- B. Send email/text to users based on logical conditions
- C. Trigger an event to external data sources based on logical conditions
- D. Display a warning to users based on logical conditions
Answer: D
NEW QUESTION 59
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