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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. In Genesys Cloud workforce management, an activity code must always impact adherence.
Response:

A) False
B) True

2. Which component in Genesys Cloud is used to create and manage agent schedules?
Response:

A) Schedule Manager
B) Work Plan
C) Business Unit
D) Queue Group

3. Which two features in real-time adherence monitoring allow administrators to address non-adherence issues immediately?
(Choose two)
Response:

A) Logging adherence changes automatically in the forecast data
B) Sending a notification to the non-adherent agent
C) Viewing specific deviations from the schedule
D) Adjusting the agent's schedule within the adherence view

4. When we set the Activity Equivalency option to No, the agent is in adherence.
Response:

A) False
B) True

5. In Genesys Cloud, time-off requests are automatically approved if they match the agent's availability.
Response:

A) False
B) True

Solutions: