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EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 (ITSM18F) exam is designed to measure IT professionals' knowledge and expertise in delivering high-quality IT services. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification focuses on the latest standards of IT service management, including ISO/IEC 20000:2018. ITSM18F exam is ideal for IT professionals, such as service desk managers, IT support analysts, and IT service managers, who need to stay up-to-date on IT service management best practices.
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EXIN ITSM18F (EXIN IT Service Management Foundation based on ISO/IEC 20000:2018) Certification Exam is a globally recognized certification that validates the candidate's knowledge and understanding of IT service management based on the ISO/IEC 20000 standard. ITSM18F exam is designed for professionals who are involved in the implementation, management, or improvement of IT service management processes in their organization. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification helps candidates to demonstrate their expertise in IT service management and enhances their job prospects.
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| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle and Processes | - Service operation and support processes - Service design, transition, and delivery |
| Topic 2: IT Service Management System (SMS) | - ISO/IEC 20000 structure and purpose - Service management system requirements |
| Topic 3: Service Management Controls | - Information security in service management - Configuration and change management basics |
| Topic 4: Relationship and Supplier Management | - Customer relationship management - Supplier management processes |
| Topic 5: Continual Improvement | - PDCA cycle in service management - Performance measurement and reporting |
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