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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. When should a change request be submitted to resolve a problem?

A) As soon as a solution for the problem has been identified
B) As soon as the analysis of cost, risks and benefits justifies the change
C) As soon as the analysis of the frequency and impact of incidents justifies the change
D) As soon as a workaround for the problem has been identified

2. What should all 'continual improvement' decisions be based on?

A) A recent maturity assessment
B) Accurate and carefully analysed data
C) An up-to-date balanced scorecard
D) Details of how services are measured

3. Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.

A) a formal process
B) a value chain activity
C) detailed procedures
D) a dedicated team

4. Which statement about known errors and problems is CORRECT?

A) Known errors cause vulnerabilities, problems cause incidents
B) Known errors are managed by technical staff, problems are managed by service management staff
C) Known error is the status assigned to a problem after it has been analysed
D) A known error is the cause of one or more problems

5. Which Practice includes management of workarounds and known errors?

A) Incident management
B) Service configuration management
C) Monitoring and event management
D) Problem management

Solutions: