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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. WebSphere Commerce helps businessesto deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?

A) All direct channels.
B) Both direct and extended channels like social networks.
C) All direct channels including mobile touchpoints.
D) Web, mobile, callcenter, and in-store.

2. IBM Sterling OM provides a single order repository that enables a user tomodify, update or track all orders real-time for what type of channel?

A) Retail Store
B) Call Center
C) Any combination of channels.
D) Field Sales

3. The key value proposition of WebSphere Commerce Precision Marketing engine is to allow businesses to _________________.

A) deliver a personalized shopping experience based on user identity
B) budget and plan marketing campaigns across channels
C) leverage marketing analytics to tune marketing activities
D) build an ongoing dialog with shoppers using triggers and actions

4. IBM Sterling Order Management was built for multi-enterprise business processes in which of the following business models?

A) B2B, B2C
B) B2B, B2C, B2B2B, B2B2C
C) B2B
D) B2C

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