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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage zu den „vier Ps“ des Servicedesigns ist RICHTIG?

A) Partner bezieht sich auf Lieferanten und Verkäufer
B) „Menschen“ bezieht sich auf Technologie und Werkzeuge
C) Prozesse beziehen sich auf Fähigkeiten und Schulungen
D) Produkte bezieht sich auf Hersteller und Metriken

2. Welches Leitprinzip hilft einer Organisation, die Auswirkungen eines veränderten Elements auf andere Elemente in einem System zu verstehen?

A) Fokus auf Wert
B) Beginnen Sie dort, wo Sie sind
C) Ganzheitlich denken und arbeiten
D) Halten Sie es einfach und praktisch

3. Was ist der Grund für die Verwendung eines ausgewogenen Bündels von Servicemetriken?

A) Es bietet eine ergebnisorientierte Sicht auf die Dienste
B) Es reduziert die Anzahl der zu erfassenden Metriken
C) Es erleichtert die automatische Erfassung von Metriken
D) Es meldet jedes Serviceelement separat

4. Welches Leitprinzip trägt dazu bei, dass bessere Informationen für die Entscheidungsfindung zur Verfügung stehen?

A) Zusammenarbeiten und Sichtbarkeit fördern
B) Optimieren und automatisieren
C) Ganzheitlich denken und arbeiten
D) Halten Sie es einfach und praktisch

5. Welche Aufgaben sollten durch das „Service Request Management“ bearbeitet werden?

A) Eine Anfrage zur Änderung eines Ziels in einer Service-Level-Vereinbarung
B) Eine Anfrage zur Implementierung eines Sicherheitspatches
C) Eine Anfrage zur Behebung eines Fehlers in einem Dienst
D) Eine Anfrage zur Bereitstellung eines Laptops

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