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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. The design team creates a mock-up proposal of an OmniScript for sales that includes more than
25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user. Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

A) Pass the process type as an input parameter.
B) Add more conditional views to branch the OmniScript into logical sections.
C) Create a specific OmniScript for each business process.
D) Add more Step elements to create shorter pages.

2. A consultant wants to reduce the number of DataRaptor Extract calls within an OmniScript to improve performance. Which approach should be recommended?

A) Convert the OmniScript into a FlexCard
B) Combine multiple data retrieval needs into a single Integration Procedure with one Remote Action call
C) Use a Type Ahead Block on every text field
D) Use separate DataRaptor Extracts for each Step

3. A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session. How should the consultant design the solution to meet these requirements?

A) FlexCards and DataRaptors
B) OmniScripts and Integration Procedures
C) FlexCards and Integration Procedures
D) OmniScripts and DataRaptors

4. Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce. According to best practice, what data source should be used?

A) DataRaptor Extract
B) Integration Procedure
C) Streaming API
D) REST

5. A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal. What is the most efficient solution that the consultant can propose to meet this new requirement?

A) Deploy the existing OmniScript to the Community portal using OmniOut.
B) Embed the existing OmniScript as a reusable component within a new Community OmniScript.
C) Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
D) Duplicate the existing OmniScript and deploy the new script on the website.

Solutions: