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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which element retrieves data from a Salesforce picklist in an org?

A) Select
B) Calculation Action
C) DataRaptor Extract Action
D) Lookup
E) Mark this item for later review.

2. A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A) Select
B) Radio
C) DataRaptor Extract Action
D) DataRaptor Transform Action
E) DataRaptor Post Action

3. A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with single Child and multiple Card States
B) Parent FlexCard with multiple Child and Card Actions
C) Parent FlexCard with single Child and Card Actions
D) Parent FlexCard with multiple Child and different Card States

4. A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?

A) Child FlexCards in a parent FlexCard with the Group By property
B) A Datatable element with the Group By property
C) States with conditions to filter by case status
D) flyout with child FlexCards with conditions to filter by case status

5. The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

A) Pass the process type as an input parameter.
B) Add more conditional views to branch the OmniScript into logical sections.
C) Create a specific OmniScript for each business process.
D) Add more Step elements to create shorter pages.

Solutions: